Terms and Conditions

Overview

This website is operated by Dr. Charles Organics. Throughout the Site, the terms "we," "us," and "our" refer to Dr. Charles Organics, a sole proprietorship doing business as Dr. Charles Organics, with its principal place of business at 2444 Wilshire Blvd, Ste. 508, Santa Monica, CA 90403.

Dr. Charles Organics offers this website, including all information, tools, and services available from DrCharlesOrganics.com (the "Site") to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools which are added to the Site shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

Products and Services

Product Descriptions

Dr. Charles Organics manufactures, packages, and distributes premium organic nutrition products, including energy bites, protein bars, and related wellness products. Our current product offerings include, but are not limited to:

• Organic Energy Bites (available in flavors such as Apricot Pistachio Punch, Fig Pecan, Walnut Date, and Chocolate Almond)
• Protein Bites
• Additional wellness and nutrition products as they become available

All products are made with organic ingredients and are non-GMO, vegan, and gluten-free, with no trans fat. Products are shelf-stable and designed for portion-controlled consumption.

Product Availability and Accuracy

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.

We have made every effort to display as accurately as possible the colors, textures, and images of our products that appear on the Site. We cannot guarantee that your computer monitor's or mobile device's display of any color or image will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

Food Product Disclaimer

Our products are food items intended for general wellness and dietary supplementation. They are not intended to diagnose, treat, cure, or prevent any disease. Product information provided on this Site is for informational purposes only and is not intended as medical advice. Consult your physician or qualified healthcare professional before starting any new dietary program or if you have concerns about your health.

Allergen Notice: Our products are manufactured in a facility that processes tree nuts (including pistachios, pecans, walnuts, and almonds), wheat, soy, milk, eggs, and other allergens. Please review ingredient labels carefully before consuming. If you have a known food allergy, consult the ingredient list for each product before purchase or consumption.

Product Recall

Dr. Charles Organics maintains a formal Product Recall Program in accordance with U.S. Food and Drug Administration (FDA) regulations and the Food Safety Modernization Act (FSMA). In the event of a product recall, we will take immediate steps to notify affected customers, distributors, and retailers through written recall notifications, website notices, and, where necessary, press releases or social media announcements. All products include lot or batch numbers, production dates, and best-by dates to support full traceability.

Pricing and Payment

Pricing

All prices displayed on the Site are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. We reserve the right to modify or discontinue any product without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Payment Methods

We accept payment through the following methods:

• Shopify Payments (powered by Stripe), including major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Shop Pay (accelerated checkout)
• Apple Pay and Google Pay
• PayPal

By submitting your payment information, you authorize us to charge the applicable amount to your selected payment method. All payment transactions are processed through PCI DSS-compliant payment processors. We do not store your full credit card information on our servers.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud. If we cancel an order after your payment has been processed, we will issue a full refund to your original payment method.

[ DCO should confirm whether orders require explicit acceptance (e.g., order confirmation email constitutes acceptance) or whether the contract of sale is formed at the time of purchase. ]

Shipping and Delivery

Shipping Locations

We currently ship within the domestic United States only. International shipping is not available at this time.

Shipping Rates and Timelines

Shipping rates and estimated delivery timelines will be displayed at checkout. Our products are shelf-stable and do not require refrigerated shipping. Standard ground shipping typically takes 3–7 business days within the continental United States.

We are not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances beyond our control. Risk of loss and title for items purchased from the Site pass to you upon delivery of the items to the carrier.

[DCO should finalize specific shipping rates (e.g., free shipping threshold, flat-rate options, subscription shipping terms) before publishing this section.]

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to become active in the carrier's system.

Returns and Refunds

Perishable Food Products

Due to the perishable nature of food products and food safety considerations, we generally do not accept returns of food products that have been opened or consumed.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged during shipping, defective, or different from what you ordered, please contact us within seven (7) days of delivery at office@drcharlesorganics.com with your order number, a description of the issue, and photographs of the product and packaging. We will, at our discretion, issue a replacement or a full refund to your original payment method.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been shipped may be cancelled for a full refund. Once an order has shipped, it cannot be cancelled and will be subject to the return policy above.

[DCO should finalize specific return windows, refund timelines, and any restocking fees before publishing. Industry standard for DTC food brands is typically a 30-day satisfaction guarantee with replacement or refund for quality issues.]

Intellectual Property

Ownership

All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, photographs, audio and video clips, data compilations, and software, is the property of Dr. Charles Organics or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

The Dr. Charles Organics name, logo, and all related names, logos, product and service names, designs, and slogans — including "Dr. Charles ORGANICS," "Clean Energy, Pure Organic Ingredients, Mindful Living," "Clean Organic Energy," and "Create a Better You" — are trademarks or service marks of Dr. Charles Organics. You may not use such marks without our prior written permission. An intent-to-use trademark application is planned with the United States Patent and Trademark Office (USPTO) in Classes 29 and 30.

Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. This license does not include the right to:

• Modify or copy the materials on the Site
• Use the materials for any commercial purpose or public display
• Remove any copyright or proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time.

User-Generated Content

Reviews and Submissions

If you submit reviews, comments, feedback, suggestions, or other content to the Site ("User Content"), you grant Dr. Charles Organics a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

You represent and warrant that you own or control all rights to the User Content you post, that the content is accurate, and that use of the content does not violate these Terms or any applicable law or cause injury to any person.

Prohibited Content

You agree not to submit any User Content that is unlawful, defamatory, harassing, threatening, obscene, fraudulent, invasive of another's privacy, or otherwise objectionable. We reserve the right to remove or edit any User Content at our sole discretion.

Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Dr. Charles Organics, including but not limited to social media platforms (Instagram, Facebook, YouTube, TikTok), payment processors, and analytics services.

We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Dr. Charles Organics shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Disclaimer of Warranties

The Site and all products and services delivered to you through the Site are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

Nutritional and Health Disclaimer: The products sold on this Site are food products intended for general dietary use. They are not intended to diagnose, treat, cure, or prevent any disease. Any health-related statements on the Site have not been evaluated by the U.S. Food and Drug Administration. Results may vary. Always consult with a qualified healthcare professional before making changes to your diet or health regimen.

Limitation of Liability

In no event shall Dr. Charles Organics, its officers, directors, employees, agents, affiliates, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for the product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Dr. Charles Organics and its officers, directors, employees, agents, affiliates, and suppliers from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; (c) your use of the Site; or (d) any User Content you submit.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on the Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms).

Governing Law and Dispute Resolution

Governing Law

Retained the existing California governing law provision.

Mandatory Arbitration

Requires all disputes to be resolved through binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, pursuant to the Federal Arbitration Act. Includes a prominent consumer notice that the section affects legal rights, consistent with best practices for enforceability under AT&T Mobility v. Concepcion and Epic Systems v. Lewis.

Arbitration Procedures

Specifies a single neutral arbitrator, Los Angeles County venue (with flexibility for remote proceedings), and limits relief to individual claims only.

Arbitration Costs

Provides that DCO will reimburse filing fees and cover AAA administration and arbitrator fees for claims under $10,000, consistent with AAA Consumer Minimum Standards designed to avoid unconscionability challenges.

Class Action Waiver

An express waiver of class, collective, and representative proceedings, with a severability provision stating that if the class action waiver is struck down, the entire arbitration agreement becomes void (a standard protective measure).

Jury Trial Waiver

A standalone waiver for any claims that may proceed in court rather than arbitration.

Opt-Out Right

A 30-day opt-out window, which strengthens enforceability by reducing unconscionability risk — courts have looked favorably on arbitration clauses that give consumers a meaningful opportunity to decline.

Survival

Ensures the arbitration obligation survives termination of the agreement.

Forum for Non-Arbitrable Disputes

Preserves Los Angeles County courts as the forum for any disputes that fall outside the arbitration clause.

Privacy Policy

Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at DrCharlesOrganics.com/privacy-policy.

Changes to Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.