Shipping Policy for Dr. Charles Organics™

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays. Most orders are processed within 1–2 business days after payment has been successfully verified.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Locations

We currently ship throughout the United States. International shipping is not available at this time.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery address, shipping method, package weight, and applicable promotions. Any shipping charges will be displayed before completing your purchase.

Estimated Delivery Times

*Availability depends on your delivery location. Delivery estimates are provided for convenience and are not guaranteed.

Order Tracking

After your order has shipped, you'll receive an email with a tracking number. Tracking information may take up to 24 hours to become active within the carrier's system.

Delivery Delays

Although we strive to deliver every order on time, delays may occur due to weather, carrier issues, holidays, or circumstances beyond our control. Dr. Charles Organics is not responsible for delays caused by shipping carriers or force majeure events.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is submitted, additional shipping charges or delivery delays may occur. Please contact us immediately if you need to update your shipping address after placing an order.

Lost or Stolen Packages

If your tracking information indicates your package has been delivered but you have not received it, please check with neighbors or your local carrier first. If you still need assistance, contact our support team and we'll help initiate a carrier investigation where applicable.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery with your order number and photographs of the damaged product and packaging. Eligible claims may receive a replacement or refund after review.

Food Product Shipping

Our products are carefully packaged to maintain freshness during transit. Although our products are shelf-stable and do not require refrigerated shipping, we recommend storing them according to the instructions printed on the product packaging.

Questions About Your Shipment

If you have questions regarding shipping, delivery, or your order status, our customer support team is happy to assist you.